I am traveling later in the year. Will my tour be cancelled?
Grand Classroom is working with schools to evaluate future trips on a month by month basis. Your school will notify you directly if your trip is cancelled or postponed. We are allowing schools to be very flexible with their cancellations, refunds, and postponements in these uncertain times. We encourage you to wait for your school to come to an agreement with Grand Classroom regarding cancellation, as these agreements offer the best possible deal.

My tour has been cancelled. How do I get my refund?
If your school has cancelled your trip, you do not need to contact Grand Classroom. Your refund will automatically be processed by Grand Classroom and you will receive an email notifying you when the refund has been mailed. Your refund will be mailed via paper check to the address we have on file in our system.You should receive your check within 6 to 8 weeks. If your address has changed since you registered, please contact This email address is being protected from spambots. You need JavaScript enabled to view it.

What’s the best way to get in touch with Grand Classroom? 
If you are a teacher or school administrator, please contact your Account Manager for help. If you are the family of a student traveler, you can contact us in the following ways: 
  1. Email This email address is being protected from spambots. You need JavaScript enabled to view it. for general inquires 
  2. Email This email address is being protected from spambots. You need JavaScript enabled to view it. for refund status inquires
  3. Call Grand Classroom at 434-975-2629
  4. Use our live chat available at www.grandclassroom.com
How are you deciding where it is safe to travel in the next few months? Grand Classroom is monitoring local and global developments including information regarding closures and reopenings of key sites on tour. 
 
How will you keep students safe while traveling? And what if they get sick on tour?
We are updating our staff and tour guides on the CDC’s best practices to identify, treat, and prevent the spread of COVID-19. In addition we are working with our vendors - including airlines, hotels, motorcoaches, restaurants, and tour sites - to address increased hygiene measures.
 
If a participant gets sick on tour, we have contracted with a telemedicine service to ensure that students or adult participants are evaluated quickly and receive appropriate medical care if necessary. All participants on tour are encouraged to follow best practices to minimize the risks of falling ill including: frequent hand washing, wearing a mask, avoiding contact with anyone who is ill, and carrying hand sanitizer.